Working Terms

Effective date: October 10, 2020

SUMMARY

Before appointment, please shut doors/windows, clear work areas, restrain outdoor pets, and familiarize yourself with property damage.
When Company arrives, they will record/document any damage, execute the agreed upon services (weather permitting), and confirm with Client during a walk of the property.
Company can not be responsible for uncovering preexisting damage, damage that stems from neglect or low quality materials, or damage to personal property that was not moved beforehand.
If damage occurs my negligence, misconduct, or operator error, Company will repair or contract the repair.
Company recommends using property’s breaker box to shut off power to outdoor electrical outlets and lights, watering plants/grass, and remove window screens.
Client has 10 days to pay by check, credit card, or bank transfer. After 15 days with no payment, a 10% late fee will be assessed. After 30 days, a formal notice to file a mechanical lien will be sent to Client.
Pictures and video recorded at the property may be used for advertisement, but will not include address or any personal information.
By accepting a proposal or by contracting the Company, Client agrees to these terms included in proposal, email, and available online.

PERMISSIONS

Client agrees to allow the Company on the property to estimate, document, record, measure, provide services, and follow up. Before the scheduled appointment, Client agrees to move plants, furniture, vehicles, tools, clutter, decorations, etc. from underneath covered porches (if applicable) and off concrete surfaces (if applicable). While on property, Client agrees to allow Company access to water via working, accessible spigots. Company will provide services outlined on estimate/invoice line items and complete a walk-around with Client.

IF CLIENT IS NOT HOME OR IF HOME IS EMPTY, then Client agrees to allow access to any fenced in yard by either leaving it unlocked or providing a key. While Company is on property, any outdoor pets must be inside or restrained for the entire appointment. If Client is not home and plants, furniture, vehicles, tools, clutter, or decorations remain, Company will cover items when possible, move items if safe (we can not be responsible for damages caused by moving Client property), or schedule a follow up visit after whatever obstruction is moved by Client.

ACKNOWLEDGEMENT OF RISK AND RELEASE OF LIABILITY

Power washing uses pressurized water and caustic chemicals to clean difficult stains off of exterior surfaces. Utilizing this pressure provides the best clean possible; however operating at such pressure can cause damage. Waterly, Co. LLC’s technicians are well trained in utilizing their equipment and take the upmost precautions in making sure the Company does not cause harm to your property. Although high pressure is not used on residential siding, damage can still occur due to maintenance, neglect, and/or low grade building materials. It is the responsibility of the homeowner to insure that their property has been maintained and any defects or areas of concern are repaired prior to washing. During the Company’s initial walk of the property, the Company will record and document any damage visible at that time. However, organic stains may be disguising damage or discolorations, and the Company can not be responsible for uncovering such damage. The Client assumes all of these risks and takes responsibility for any damage that occurs due to the above explanations.

On the date of service, the Company will walk around the property and document video examination of pre-existing damage. This document is not all encompassing, as new damage can become apparent while the surfaces are being cleaned. When new damage is found, the Company will cease all cleaning efforts until the Client can see the damage and acknowledge its existence.

The Company is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.
The Company is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.
The Company is not responsible for worsened oxidation on vinyl siding. All original oxidation will be documented and the Client will be made aware beforehand.
The Company is not responsible for uncovering preexisting damage.
This agreement to provide services is in no way a guarantee that stains will be removed completely. The Company does strive for a 100% customer satisfaction, and will work with Client when this does not occur.
The Company is not responsible for discoloration on wood accents, decorations, posts, fences, decks, etc. due to maintenance, neglect, or quality of wood, stain, or sealer.

• The Company is not responsible for weep hole drip marks that occur after appointment is complete.

Notify the Company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, the Company is not responsible for any ill effects to any surfaces regarding this matter.

CLIENT RESPONSIBILITY ON DAY OF SERVICE

Please have a water spigot activated and accessible
Please have all windows & doors shut tightly.
Please have all pets inside and gates unlocked/accessible.
Clear the work areas of all items and remove all flags, decorations, light strands, doormats, vehicles, or sensitive materials from the areas being washed.

The Company suggests the Client utilize their property’s breaker box to shut off power to any and all exterior outlets, light fixtures, or any other electrically powered features. This is especially important to outlets that are not covered. It is recommended that the Client water his/her plants, foliage, flowers, grass, etc. thoroughly and regularly. Also, removing or opening any window screens will allow the Company to thoroughly clean windowsills. Removal of these screens will also allow for even distribution of detergent and streak-free drying.

MEDIA RELEASE

Client agrees to allow the Company to utilize any photos, descriptions, reviews, quotes, or videos of the property and/or the Client in the context of marketing or advertising for the Company. The Company will use these items described in this section without compensation to the Client.

CORRECTIONS OF DAMAGES

Waterly, Co. LLC shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 3 calendar days of completion. Waterly, Co. LLC shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company.

PAYMENT TERMS

Payment is due 10 days after completion via bank transfer, credit card, or check made payable to Waterly, Co. LLC and addressed to 300 Lindsey Lane, Murfreesboro, TN 37129. After 15 days of non-payment, a 10% late fee will be assessed to the invoice. There is no fee for online payment using a bank transfer or credit card.

COLLECTION OF OUTSTANDING DEBT

Waterly, Co. LLC reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 15 days past due, the Company will apply a late fee equaling 10% of the jobs total. At 30 days past due, a formal notice of intent to file this lien will be sent via registered mail.

AGREEMENT TO TERMS

By accepting a bid or by contracting the Company to complete work, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. You authorize Waterly, Co. LLC to do the work as specified on the proposal/estimate/invoice form. You release Waterly, Co. LLC from property damage liability unless damage is caused by gross negligence or willful misconduct. Waterly, Co. LLC is not responsible for damage to, but not limited to, loose siding, windows, paint, wood trim, etc. Any damages due to any of the above are the responsibility of the Client.